Privacy policy
How contact information, message delivery records, and opt-out requests are handled by the WaterNotify service.
This policy is issued by YJB & Associates LLC, a California limited liability company and the operator of WaterNotify. This is the only privacy policy that applies to this service; no other version is in effect.
What this service is
WaterNotify is a system for service and emergency notifications, for example boil-water advisories, planned outages, repair notices, and service updates, sent by SMS text message on behalf of a public water agency. The founding pilot is limited to phone numbers supplied by district staff. A customer program may begin only after the participating agency has documented its enrollment method and voluntary consent process. See how SMS enrollment works.
Information we collect
We process the contact information provided by you or your water agency: name, phone number, service address, and language preference, together with records of notification attempts, available provider delivery results, and any opt-out requests.
Who keeps consent evidence
The participating water agency is responsible for obtaining and retaining the form or other record that shows how a customer agreed to receive texts. WaterNotify does not currently store the agency's original enrollment form. It does record text-message opt-outs so a number that replies STOP is excluded from later sends.
Mobile information is never shared or sold
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Your phone number is used solely to deliver the notifications described above, on behalf of the water agency you already have an account with, and is shared only with our telecommunications provider to the extent necessary to deliver messages. We do not sell, rent, or trade mobile information or consent to anyone.
Message frequency and rates
Message frequency varies with utility service conditions, typically a small number of messages per month with additional messages during emergencies. Message and data rates may apply.
Opting out and help
Reply STOP to any message to opt out at any time. Opt-outs are honored immediately and recorded. Reply HELP for help, contact your water agency, or email support@waternotify.com. Carriers are not liable for delayed or undelivered messages.
Data retention and security
Contact, opt-out, and delivery records are retained as required for utility documentation and are protected with technical and organizational safeguards. You may request access to or deletion of your contact information through your water agency or by contacting us directly.
Contact
Questions about this policy can be directed to your water agency, or directly to YJB & Associates LLC at support@waternotify.com.